Privacy Policy

1. Introduction

Welcome to Atmatic.ai ("Platform", "Service", "we", "us", or "our"). Atmatic.ai is a product owned and operated by MindGryd Software Private Limited, a company incorporated under the laws of India ("Company").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at atmatic.ai and use our AI agent platform services. Please read this privacy policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Company Information

3. Information We Collect

3.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Register for early access or create an account
• Fill out contact forms or request information
• Book demonstrations or consultations
• Subscribe to our newsletter or communications
• Participate in surveys, promotions, or events
• Contact our support team

This information may include:

• Name (first and last name)
• Email address
• Company/Organization name
• Job title or role
• Phone number (optional)
• Business requirements and use case descriptions

3.2 Information Collected Automatically

When you access our Service, we may automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Date and time stamps of your visits

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Specifically, we use:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They include cookies that store authentication tokens to keep you logged in securely.
• Analytics Cookies: We may use analytics services to understand how users interact with our Platform, helping us improve our services.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our Platform and services
• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Communication: To send you updates, newsletters, marketing communications, and respond to your inquiries (you may opt out at any time)
• Improvement: To analyze usage patterns, improve our Platform, and develop new features and services
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Booking Management: To schedule and manage demonstration calls and consultations

5. Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Our current service providers include:

• Cloud Infrastructure: We use cloud hosting providers to store and process data securely
• Email Services: We use Amazon Web Services (AWS) Simple Email Service (SES) for sending transactional and marketing emails
• Database Services: We use MongoDB for data storage and management
• Calendar Integration: We use Google Calendar API for booking and scheduling functionality
• Analytics: We may use analytics providers to understand Platform usage

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Our general data retention periods are:

• Account Information: Retained for the duration of your account plus 3 years after account closure
• Early Access/Waitlist Data: Retained until the Platform launches publicly or until you request deletion
• Booking Records: Retained for 2 years for business records purposes
• Communication Records: Retained for 1 year for customer service purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection practices

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Rights Under Indian Law

Under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for processing (where consent is the legal basis)

8.2 Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data ("right to be forgotten")
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8.3 Rights for California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected about you
• Know whether your personal information is sold or disclosed
• Opt out of the sale of personal information
• Request deletion of your personal information
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards for international transfers, including standard contractual clauses where required.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

11. Third-Party Links

Our Platform may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you a notification via email or through the Platform.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: